Research

Research plays a key role at WPM, helping us to understand the needs and dynamics of the sector, in order to ensure our Payment Platform and supporting services are meeting the sector’s current and future requirements.

Universities have to find a balance between trying to meet the needs of individual payers, running an efficient back office, managing costs and ensuring they are meeting their compliance obligations. Our research provides the sector with valuable insight into these often competing areas. We share our research with customers, working with you to drive positive change across the sector.

Security, Simplicity & Support: How to Satisfy International Students’ Payment Needs

Featuring findings from the latest round of WPM research into the payment experiences of international students this paper aims to deep dive into the key issues international students have when making payments as well as the key drivers of their payment behaviour, to help institutions improve their payment processes.

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International students on laptop

Giving Finance a Voice: The Importance of a University Payment Acceptance Strategy

This paper aims to guide an institution through the development of a Payment Acceptance Strategy, helping to define:

  • Why you need a Payment Acceptance Strategy
  • How you go about developing a Payment Acceptance Strategy
  • What success looks like
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Payment Acceptance White Paper

Insights into the Payment Experiences of International Students

International students play a key role in ensuring the future sustainability of UK universities. Make sure you are providing a payment experience that meets their payment expectations and improves a key source of inefficiency in your back office.

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International students sat around a table

Insights into the Payment Experiences of EU Students

The expectation gap between how EU students expect to be able to pay and their actual payment experience is widening. Find out what creates the most problems for EU students when making payments to UK universities.

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An EU student using an iPad to make payment

Get in Touch

If you're an existing or potential user of WPM's services, and you’d like to find out more about any of our services, then please do contact us.